Pre-Sales Service
Our customer can send the wafer biscuit sample to us, and we can design the mould pattern and cutting size depending on the sample. Then, we will feedback the drawing, picture or video for confirmation through email. In addition, the freight for sending biscuit to our company is usually paid by the client.

In-Sales Service
If spare part or expandable part needs to be changed, the model name and picture should be provided for our confirmation, and the delivery time is usually within 7 days after the payment is received. Under the condition that the required part is special product, such as motor, bearing, special workpiece, PU food conveyor belt and others, the delivery time depends on the ordering period and processing time, and it can be discussed.

After-Sales Service
The warranty period is 12 months counted from the signing date of Acceptance Certification after our product successfully passes the acceptance test. Within this time, if any accident caused by improper design, manufacturing or installation occurs, we will repair our product, and provide components to replace the damaged ones without any charge. If the accident is caused by the inappropriate operation or maintenance, our working staff will repair or change the damaged parts, or we will supply required components. Additionally, this charge is afforded by the user.

Special Service
During installation and testing, our testing staff will give training to the users, and the users can master basic techniques for maintenance and testing. After installation and testing, the operating staff will receive professional training. In addition, OEM is not available.